Computer Remote Support Access Instructions
- Click the link below to download the remote support application.
- Enter the access code provided by your support technician.
- For Mac Users:
Macs require additional setup to enable remote support. After downloading and running the ScreenConnect application, follow these steps:- Step 1: Open System Preferences
- Go to Apple Menu > System Preferences > Security & Privacy.
- Step 2: Adjust Permissions
- In the Security & Privacy window, navigate to the Privacy tab.
- Select Accessibility in the left-hand menu.
- Click the lock icon in the bottom-left corner to make changes (you may need to enter your Mac’s administrator password).
- Locate the ScreenConnect Client in the list. If it’s not listed, click the + button to add it manually.
- Check the box next to ScreenConnect Client to grant access.
- Step 3: Enable Screen Recording
- Still in the Privacy tab, select Screen Recording in the left-hand menu.
- Check the box next to ScreenConnect Client to allow screen sharing.
- Step 4: Restart ScreenConnect Client
- Quit and reopen the ScreenConnect Client to apply the changes.
- Step 1: Open System Preferences
- Once permissions are granted, notify your support technician to continue with remote support.
Mobile Remote Support Access Instructions
Please install and allow any requested permissions for ConnectWise ScreenConnect before starting your Android or iPhone support session.
Steps to Prepare for Your Session:
- Download the ConnectWise ScreenConnect App:
- Allow Required Permissions:
- Open the ScreenConnect app after installation.
- Follow the on-screen prompts to grant the necessary permissions for remote support.
- Enter the Access Code:
- Use the access code provided by your support technician to connect.
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