Remote IT Support
Quick phone support
Most computer difficulties can be solved swiftly and easily over the internet.
In the event, that an issue requires an onsite visit we have technicians in your area ready to assist.
Starting at $23.94
Onsite IT Support
Reliable onsite support
We have technicians throughout the USA to come onsite for issues that can not be resolved over the phone or require that personal touch.
Common IT Issues
Computers can slow down for a variety of reasons including outdated software, virus, malware, faulting programs, and failing hardware. Our IT support will quickly identify the source of the problem and get you back to work quickly.
However, there are a few things you can try before calling support:
- Restart your computer. Many people leave their computers on for months or put the computer into sleep mode. Restarting the computer will clear all the junk from memory and give updates a chance to finish installing.
- Make sure you are running the latest version of Windows or macOS. If not, install the updates and restart your computer.
Note: Even if the fixes above resolve the issue, you should still have your computer reviewed by our IT engineers. Call to request a free assessment.
Just like workstations servers require regular maintenance to maintain peak performance. A server can slow down or become unresponsive for a few reasons including outdated software, virus, malware, faulting programs, and failing hardware. Our IT supports years of experience resolving server performance issues will get you working at full speed before you know it.
Here are a few things you can try before calling support:
- Restart your computer. Servers that are not properly maintained are rearly restarted. Restarting the server will clear all the junk from memory and give updates a chance to finish installing.
- Make sure you are running the latest version of Windows or macOS. If not, install the updates and restart your computer.
Note: Even if the fixes above resolve the issue, you should still have your computer reviewed by our IT engineers. Call to request a free assessment.
If your internet was working fine in the past, it is unlikely the problem is your internet plan. Slow internet could be faulting equipment, improper networking settings, or a problem on your computer. There are things on your computer, local network, and ISP that must all be working properly for your internet to perform at its best.
Try restarting your internet modem, networking equipment, and any devices connected to the internet.
Note: If restarting fixes your internet but it comes back within a few months, give us a call to track down the issue.
If you think your computer has been infected, you should call us immediately. Your computer could be infected with something that’s a mere annoyance such as adware or a serious risk that could result in permanent data loss like ransomware.
If you are not able to receive emails, there are a few things you should check:
- Make sure the mailbox account is not set to work offline
- Verify you can login to the email account on the web
- Make sure your domain has not expired
There are a lot of things that could cause your emails to land in someone’s junk folder. The most common causes are you were blacklisted for sending mass emails or your website was blacklisted. Regardless of the reason, we will get you emails landing back in your recipient’s inbox.
There are many things that can make Outlook not function properly. It could be Outlook is outdated, Windows or macOS is outdated, or a problem with your mailbox to name a few possibilities.
If restarting your computer did not fix Outlook, try these quick fixes:
- Install Windows or macOS updates
- Install Outlook updates
This is usually a sign that an account has been compromised. You should immediately change your password and enable multi-factor authentication on the account. Often when a cybercriminal gets access to an account, they will make changes to hide their presence and regain access if the password is changed. You should contact us to investigate how the breach may have occurred, remove any unwanted account changes, and secure your accounts.
We work with many companies to permanently resolve QuickBooks issues. The most common QuickBooks issue we are asked to fix is only 1 user can access a company file.
If you have wasted hours trying to resolve an issue with QuickBooks support, you need an experienced IT professional to cut through the red tape and get you a resolution.
If you are having problems with UPS WorldShip working on multiple computers, we can get it functioning properly.
Did you know UPS WorldShip does not back up your database? It is a common misconception that the data and history are stored in the cloud.
Are you looking for an IT company?
We provide all the IT management needs for small and medium-sized businesses. As your trusted IT provider, you pay a predictable monthly fee to cover all your technology. GMT Solution acts as your IT department in the cloud. It may sound counterintuitive, but our goal is never to hear from our clients because that means everything is running smoothly.
